What to Expect As We Welcome You Back
For your safety and that of our team, we have made significant changes to the way we carry out dental care.
This guide sets out all the new measures that you can expect prior to your appointment, to leaving the practice upon completion of your treatment.
Booking Your Next Appointment
Fewer appointments = a safer environment
- Please book by calling either practice.
- We are having to control who enters our practice so we can ensure a safe environment at all times.
- Only arrive at our practice if you have already booked an appointment.
We are adding a buffer period between patients to allow additional time for decontamination procedures, overruns and preparation time for the next patient. This means we will not have as many appointment slots as we did previously.
Before Attending An Appointment
We will be in touch before your appointment. We may ask you to update your medical history forms in an electronic format. If you have any difficulties with completing the forms, we can help.
We can only see patients when they have completed coronavirus screening, this will be completed at the time of booking your appointment. This will ensure that we only invite patients to our practice who are risk-free.
If we feel that there is a chance you have contracted coronavirus, even if you are asymptomatic, we will respectfully request for you to delay booking appointments for at least two to four weeks.
When Arriving At The Practice
Our front door will be locked. If you receive a ‘Self Check-In’ text message, please follow the instructions and check-in upon arrival, this will alert us that you have arrived. Alternatively, please ring the doorbell and member of our team will meet you outside and escort you in. We ask that you arrive at your appointment time, no earlier.
One adult is able to attend with a child. Please do not bring additional family members with you unless they are happy to wait in the car or outside the building.
Once you’re inside the practice
We ask you to leave personal items, such as a coat or bag, at the entrance. The front door will remain locked; however we cannot accept liability for personal items so please limit what you bring into the building. We will take your temperature with a no-touch thermometer. If your temperature is above 37.8°C, you will be unable to enter the practice and will be asked to return home and self-isolate as per current government guidelines.
If your temperature is normal, we will invite you into the practice and ask you to use our hand sanitiser and antiseptic hand wash provided in the surgery. If you need to use the bathroom, please wash your hands thoroughly. We will be regularly disinfecting shared spaces between patients.
Changes To Our Dental Procedures
All dental staff will be using personal protective equipment (PPE) in line with current guidelines. We understand that it may be daunting at first when you see us in full masks and PPE. We assure you that we are the same friendly team underneath.
Between appointments, we are adding additional buffers to allow plenty of time for us to disinfect all surfaces.
Many dental treatments are Aerosol-Generating Procedures. This means we have to take additional steps to limit infection as much as possible.
We may use rubber dams and other barrier procedures for more treatments to reduce bio aerosols.
For hygiene appointments and others that produce a spray, we will make adjustments to limit any excess aerosols.
After Finishing Your Treatment
When leaving the practice
Once your dentist has finished your treatment, you will be escorted into the reception area or out of the practice.
We must limit interaction as much as possible, so we keep within social distancing requirements.
We ask if you can please pay using contact-free / electronic payment methods. To reduce contact, we will provide receipts electronically.
You may use our facilities to clean your hands before leaving the practice.