TEMPORARY CLOSURE OF OUR PRACTICES
We Are Here If You Need Us
Update – 3rd June 2020
You may be aware that permission has been granted for dental practices to open again from the 8th June. This is subject to an immense amount of rigorous guidance we have received from governing bodies and is to be unfolded as a staged return, with strict adherence to many new regulations.
We will also be guided by the UK threat level which offers further advice about when we can return to a more normal way of life, not just dentistry.
As always, our priority continues to be the safety and protection of you, our patients, our team and also the wider population against covid19. We pride ourselves on our exceptional level of cleanliness and infection control within the practices. We now also have to consider social distancing within the buildings and careful thought and planning is being implemented to structure things in such a manner that ensures these standards remain at the forefront of all we do.
Taking into account all of the guidance and our own ethical position, we are going to treat emergency patients only, certainly for the first week. Routine appointments will resume as soon as possible and rest assured we will keep you informed and make contact with you as appropriate.
As always, we are always here should you need us urgently or are concerned. Please call the usual practice number.
We hope you and your families are all well. We have missed you all incredibly and look forward to resuming your normal dental care as soon as we can.
With very best wishes
Alex and the team
Update – 14th May 2020
I am writing to update you on activities at Alex Jones Dentistry over the last weeks and our plans for the immediate future.
Since the start of the country’s lockdown, we have been providing emergency care for all our patients. We are continuing to do so. Most practices have fully closed and are only referring patients in pain to an NHS Urgent Dental Centre. We feel that we have a duty of care to you all and so have tried our best to maintain a service, in the surroundings you are familiar with.
Our team are here for you. Calls are being answered during our normal surgery hours and also over the weekend, should you need urgent care or advice.
We are still awaiting advice from the Chief Dental Officer on when and how we may resume a slightly more normal service.
Until this advice arrives, we are not able to re-open, even though we desperately want -and are ready to. Your safety and the safety of our team is of the highest importance and forms the cornerstone of all our planning. You will find when the time does come that you are able to visit us, the very highest levels of safety measures will be in place.
We will of course continue to keep you updated as we receive any information.
If you have an appointment booked to see us within the next 2-3 weeks, one of the team will be in touch to discuss and re-schedule this as appropriate.
I hope you are all safe and well. The team and I can’t wait to see you all again and look forward to that day!
Please do remember we are here if you need us.
With very best wishes,
Alex and the Team
Update – 9th April 2020
To All Our Patients And Friends,
I very much hope this finds you and your families well. We are missing you and are looking forward to seeing you all again very soon.
Quite clearly we are in unchartered waters at the moment, as a country and as a business and I wanted to keep you updated regarding the current situation for us as your dental care provider.
The advice we have received recently from Public Health England, the Care Quality Commission and the General Dental Council has been to close the practices and offer telephone consultations only. Our first priority is the safety of all our staff and our patients. We know that providing any form of routine dental care and any treatment involving the production of fine air-borne particles, which includes use of drills and even the air/water which we need to dry teeth prior to placing any kind of filling, would be compromising safety.
There may be situations however, where our patients are in extreme pain or discomfort. In these cases of emergency, we are doing all we can to provide relief. This may be in the form of extracting teeth, issuing prescriptions for antibiotics where required, as well as offering advice.
Here If You Need Us
If you are suffering with pain, swelling or bleeding that cannot be eased or controlled, please call the usual practice number during normal working hours Monday to Friday and between 10 am and 3pm Saturday and Sunday. The team are here to help and are providing a telephone triage service, during which your symptoms will be assessed, your dentist consulted and treatment arranged if deemed necessary.
If you are a Membership Plan holder, you do not need to do anything or make any alterations. For many of you, when normality resumes, you may find you have not even missed an appointment. For those of you who have, we will do our very best to quickly resume your care, getting you back on track as soon as possible. You have no need to worry. This is a situation we all find ourselves in and we can only be patient and trust that it will soon pass and we will be back to normal as soon as is safely possible.
We are doing everything we possibly can to protect you, your dental health and ensure you have access to emergency care, should you require it.
As soon as we are open as normal again we intend to run extra clinics to make sure we get you and your families back into enjoying the routine of regular dental care which may have been briefly disrupted. Your free dental care packs will be waiting! We are all in this together and there is nothing we are looking forward to more than providing the care and service you have come to expect from us.
We look forward to welcoming you back very soon. Please stay at home, stay safe and take good care of yourselves, your families and those around you who may be vulnerable.
With our very best wishes
Alex and all the team
If You Are Worried Or Concerned About Potential Symptoms You May Have, Or Think You May Have, The NHS Have Devised A Checklist Where You’re Able To Check Your Symptoms.
NHS Staff & Key Workers
Over the coming months, Alex Jones Dentistry will offer free emergency treatment to all NHS Staff & Key Workers who are helping to keep us safe and looking after those in need of care.
We are all in this together & we will do whatever we can to support.
We will be there if you need us.