Coronavirus (Covid 19). TEMPORARY CLOSURE OF OUR PRACTICES - We Are Here If You Need Us
Update – 9th April 2020
To All our Patients and Friends,
I very much hope this finds you and your families well. We are missing you and are looking forward to seeing you all again very soon.
Quite clearly we are in unchartered waters at the moment, as a country and as a business and I wanted to keep you updated regarding the current situation for us as your dental care provider.
The advice we have received recently from Public Health England, the Care Quality Commission and the General Dental Council has been to close the practices and offer telephone consultations only. Our first priority is the safety of all our staff and our patients. We know that providing any form of routine dental care and any treatment involving the production of fine air-borne particles, which includes use of drills and even the air/water which we need to dry teeth prior to placing any kind of filling, would be compromising safety.
There may be situations however, where our patients are in extreme pain or discomfort. In these cases of emergency, we are doing all we can to provide relief. This may be in the form of extracting teeth, issuing prescriptions for antibiotics where required, as well as offering advice.
Here if you need us
If you are suffering with pain, swelling or bleeding that cannot be eased or controlled, please call the usual practice number during normal working hours Monday to Friday and between 10 am and 3pm Saturday and Sunday. The team are here to help and are providing a telephone triage service, during which your symptoms will be assessed, your dentist consulted and treatment arranged if deemed necessary.
If you are a Membership Plan holder, you do not need to do anything or make any alterations. For many of you, when normality resumes, you may find you have not even missed an appointment. For those of you who have, we will do our very best to quickly resume your care, getting you back on track as soon as possible. You have no need to worry. This is a situation we all find ourselves in and we can only be patient and trust that it will soon pass and we will be back to normal as soon as is safely possible.
We are doing everything we possibly can to protect you, your dental health and ensure you have access to emergency care, should you require it.
As soon as we are open as normal again we intend to run extra clinics to make sure we get you and your families back into enjoying the routine of regular dental care which may have been briefly disrupted. Your free dental care packs will be waiting! We are all in this together and there is nothing we are looking forward to more than providing the care and service you have come to expect from us.
We look forward to welcoming you back very soon. Please stay at home, stay safe and take good care of yourselves, your families and those around you who may be vulnerable.
With our very best wishes
Alex and all the team
If you are worried or concerned about potential symptoms you may have, or think you may have, the NHS have devised a checklist where you’re able to check your symptoms.
NHS Staff & Key Workers
Over the coming months, Alex Jones Dentistry will offer free emergency treatment to all NHS Staff & Key Workers who are helping to keep us safe and looking after those in need of care.
We are all in this together & we will do whatever we can to support.
We will be there if you need us.